Frequently Asked Questions
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Are Hard Rock Games’ social casino apps free to play?
What is a social casino?
A social casino is a free-to-play app or website where you enjoy casino-style games using virtual coins or credits only. There is no real-money wagering, no cash-out, and virtual items have no monetary value, even if you purchase coin packs for extended play.
Social casinos are designed purely for entertainment and social play by adults 18+. They are different from real-money casinos, which allow deposits and withdrawals, and from sweepstakes casinos, which run separate promotional sweepstakes with their own rules. Practice or success at social casino games does not imply future success at real-money gambling.
How do I earn Unity Points and Tier Credits in Hard Rock social casino apps?
To earn rewards, first link your Unity by Hard Rock account in each game; you’ll be prompted to re-authenticate every 60 days using a one-time passcode. Unity Points are awarded only on select eligible in-game purchases and are not earned through gameplay, while Tier Credits may be earned both on select purchases and by reaching certain level milestones (varies by game). Availability and accrual rates can differ by title and jurisdiction and are governed by Unity terms; rewards are separate from social casino gameplay outcomes and do not convert virtual coins into cash.
How do I confirm my Unity by Hard Rock account is linked in the game?
In Hard Rock Jackpot Casino and Seminole Social Casino, tap the Rewards icon on the main lobby, then select My Profile in the top-right of the Rewards Center; in all Hard Rock social casino games, tap the Unity icon or the on-screen Unity cards. If your Unity by Hard Rock account is linked you’ll see your Unity rewards displayed, and if not you’ll be prompted to link your Unity by Hard Rock account; for step-by-step help or troubleshooting, visit Support.
How do I Link my Unity by Hard Rock account with Hard Rock Games products?
- Open any supporting Hard Rock Games product on your mobile device or computer.
- Enter your Unity number or Unity email address and date of birth.
- Check your email for a one-time passcode.
- Enter the passcode in the game to complete the linking process.
For a step-by-step guide, watch this video on linking in Hard Rock Jackpot Casino.
What Hard Rock Games products can I Link with my Unity account?
- Hard Rock Neverland Casino
- Hard Rock Jackpot Planet
- Hard Rock Adventures
- Hard Rock Jackpot Casino
- Hard Rock Blackjack & Casino
- Seminole Social Casino
Other titles will support Unity connection soon!
How do I get Tier Credits playing games?
Members earn 1 Tier Credit for every eligible $1 spent on virtual goods in any connected Hard Rock Games product.
How do I get Unity Points while playing games?
Unity Points may be earned by making qualifying purchases within each game; they are not awarded for gameplay activity.
How do I participate in Hard Rock Games giveaways?
Most Hard Rock Games giveaways are open to eligible players in the United States and Canada, with some exceptions. For details on previous, current, and upcoming giveaways, visit our giveaways page.
How long does it take to see my earned Tier Credits and Unity Points reflected online in my Unity account?
Tier Credits and Unity Points usually appear in your Unity account almost instantly. However, please allow up to 24 hours for your balance to be correctly updated.
Unity Points are earned through eligible purchases and promotions, not through gameplay.
The Hard Rock Games product is giving me a one-time passcode (OTP) error message when I try to link my Unity by Hard Rock account; how do I fix this?
- Try signing out via settings menu and signing back in.
- Double check your Unity account number and DOB are correct.
- Check another email address you may have used when signing up for Unity.
If this doesn’t work, you can visit our Help page and contact us for additional support.
Why can’t I access one of the Hard Rock Games products where I’m currently located?
While Hard Rock Games are available in over 100 countries around the world, there are select countries, states, and territories where Hard Rock Games products are currently unavailable. We’re constantly working to create broader availability so check back often!
How do Hard Rock Games giveaways work?
Hard Rock Games runs daily giveaways that are free to enter and separate from gameplay and purchases. Eligible players earn entries through no-purchase actions such as logging in each day, completing required play milestones like a set number of spins or hands, finishing levels, and linking a Unity by Hard Rock account where supported.
Purchases do not improve your odds. Entry caps and tasks can vary by title, and winners are selected at random and are subject to verification.
Visit our Giveaways hub for today’s prize details and entry instructions, review the Official Rules for eligibility by location, age requirements, prize values and odds, check Past Winners for results, and reach Support if you need help.