Contact Hard Rock Games
Find answers for Hard Rock Games apps, Unity by Hard Rock account linking, giveaways, and app access. If you still need help, send the support team the details below.
Find answers by topic
Start with the most common support areas, then use the form if your issue needs account-specific help.
Free-to-play apps, virtual coins, social casino basics, and regional availability.
Linking, Points, Tier Credits, and confirming that your Unity by Hard Rock account is connected.
Entry rules, prize details, eligibility, and where to find previous winners of giveaways from Hard Rock Games.
What to include when an issue needs review from the Hard Rock Games support team.
Apps & gameplay
Core answers about social casino play and app availability.
Are Hard Rock Games social casino apps free to play?
Yes. Hard Rock Jackpot Planet, Hard Rock Neverland Casino, and other Hard Rock social casino games are free-to-play apps that use virtual coins only. There is no real-money wagering, no cash-out, and virtual items have no monetary value. Optional coin packs can extend play, and eligible purchases may connect to Unity rewards where available.
What is a social casino?
A social casino is a free-to-play app or website with casino-style games played with virtual coins or credits. Social casinos are for entertainment only. They do not allow deposits, withdrawals, or cash redemption.
Why can't I access a Hard Rock Games product where I am located?
Hard Rock Games are available in many countries, but some countries, states, and territories are not supported. Availability can vary by product and location, so check back for updates if a title is not currently accessible.
Unity by Hard Rock rewards
Unity by Hard Rock linking and rewards questions grouped together for faster scanning.
How do I link my Unity by Hard Rock account?
- Open a supported Hard Rock Games product.
- Enter your Unity number or Unity email address and date of birth.
- Check your email for the one-time passcode.
- Enter the passcode in the game to complete linking.
You can also watch the linking walkthrough.
How do I confirm my Unity account is linked?
Tap the Unity icon, on-screen Unity cards, or Rewards area in the game. If your account is linked, your Unity rewards will appear. If it is not linked, the game will prompt you to connect your Unity by Hard Rock account.
How do I earn Unity Points and Tier Credits?
Unity Points may be earned through qualifying in-game purchases, not gameplay activity. Members earn 1 Tier Credit for every eligible $1 spent on virtual goods in connected Hard Rock Games products. Tier Credits may also be available through select level milestones in some games.
How long until earned Points and Tier Credits appear?
Unity Points and Tier Credits usually appear almost instantly, but allow up to 24 hours for your Unity account balance to update.
Giveaways
Entry, rules, and winners information without digging through account questions.
How do Hard Rock Games giveaways work?
Hard Rock Games giveaways are free to enter and separate from gameplay and purchases. Eligible players can earn entries through no-purchase actions such as daily logins, required play milestones, level completion, or linking a Unity by Hard Rock account where supported. Purchases do not improve odds.
How do I participate in giveaways?
To enter a Hard Rock Games giveaway, download or open the participating app listed for the promotion and sign in with your registered account. Go to the News Widget in the app to view available giveaways, see the promotion details, and follow the entry instructions.
Depending on the giveaway, you may need to opt in, complete giveaway registration, log in during the entry period, play eligible free slots or games using free currency, complete in-app actions such as levels or daily logins, link a free Unity by Hard Rock account, or use a mail or other alternate entry method listed in the Official Rules.
Most giveaways are open to eligible players in the United States and Canada, with some exceptions. Visit the Giveaways page for active prizes, entry instructions, and Official Rules. No purchase is necessary to enter or win, and purchases do not increase your odds
Where can I find winners and rules?
Check the giveaway detail page for official rules, eligibility, prize values, odds, and entry caps. You can also review the Past Winners page for previous results.
Troubleshooting
Use these checks before sending a support request.
I get a one-time passcode error when linking Unity. What should I try?
- Sign out in the game settings menu, then sign back in.
- Double-check that your Unity account number and date of birth are correct.
- Check any other email address you may have used when signing up for Unity.
If the error continues, submit the support form below.
What should I include when contacting support?
Include the game title, your device type, the email tied to the game, your Unity account number if relevant, and a short description of what happened. Screenshots or exact error wording help the team route the request faster.
Hard Rock Games Support
Tell us what happened and which Hard Rock Games app, giveaway, or Unity by Hard Rock account is involved. Clear details help us route your request to the right team.
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